Shipping policy

1. Order Processing

  • All orders must be placed before 4:00 PM for next-day processing.
  • Orders placed after the cut-off will be processed the following business day.
  • Orders are typically prepared and dispatched within 1-2 business day.

2. Shipping & Delivery Time

  • Estimated delivery time: 3–7 business days, depending on stock availability and location.
  • Delivery times may vary due to:
    • Courier delays
    • Public holidays
    • Remote delivery areas

3. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive:
    • A shipping confirmation email
    • A tracking number (if applicable)
  • Tracking may take up to 24 hours to activate after dispatch (industry standard).

4. Shipping Costs

  • Shipping fees are:
    • Calculated at checkout
    • Based on location,
  • Any promotional or free shipping offers will be displayed at checkout.

5. Delivery Address Responsibility

  • Customers are responsible for ensuring all delivery details are accurate and complete, including:
    • Full name
    • Correct address
    • Postal code
    • Contact number
  • GrowNova will not be liable for:
    • Incorrect or incomplete addresses
    • Failed deliveries due to wrong information
  • Re-delivery will incur additional shipping fees.

6. Failed Deliveries & Returns

  • If a package is returned due to:
    • Incorrect address
    • Failure to collect

➡️ The customer will be responsible for re-shipping costs
➡️ No refunds will be issued

7. Delays & Liability

  • GrowNova is not responsible for delays caused by:
    • Courier companies
    • Weather conditions
    • Customs (if applicable)
  • Delivery timeframes are estimates, not guarantees (standard across supplement & peptide suppliers).

8. Peptide Shipping Notice (Important)

  • Peptide products are shipped for research purposes only.
  • Some peptide shipments may:
    • Be subject to carrier or regulatory restrictions
    • Require special handling depending on the product
  • Customers are responsible for ensuring compliance with local laws.

9. Damaged or Missing Orders

  • If your order arrives:
    • Damaged
    • Incorrect
    • Missing items

➡️ Contact support within 48 hours of delivery
➡️ Include photos and order details

(Courier claims may be required depending on the issue.)

10. No Refund Policy

  • All sales are final for:
    • Supplements
    • Peptides

➡️ No refunds, returns, or exchanges will be accepted.